Staff Training

This training is required reading for new staff and a reference for existing staff. Read each module carefully before attempting the quiz at the end. The quiz intentionally contains no answer key.

Course units

Complete the units in order. Each unit is a separate page so staff can work through the training in manageable steps. The final quiz is on its own page and intentionally contains no answers or answer key.

• Unit 6.1 — The role of a staff member
• Unit 6.2 — The absolute NO STAFF ABUSE policy
• Unit 6.3 — The moderation decision process
• Unit 6.4 — Punishments: choosing and recording correctly
• Unit 6.5 — Handling reports and tickets
• Unit 6.6 — Investigating suspected cheating or exploits
• Unit 6.7 — Professional communication
• Unit 6.8 — Confidentiality, safety, and security
• Unit 6.9 — Teamwork, hierarchy, and accountability
• Unit 6.10 — Practical scenarios for training
• Unit 6.11 — New staff onboarding checklist
• Final Staff Training Quiz

Completion requirements

1. Read each unit carefully.
2. Review the Staff Handbook, Punishment Matrix, Investigations guide, Ticket Workflow, and Command Reference.
3. Complete every quiz question in your own words.
4. Submit your answers to the Manager or Owner designated by leadership.
5. Ask for supervision whenever you are unsure. Do not independently use staff permissions until leadership confirms you are ready.