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Final Staff Training Quiz

Instructions: Complete every question in your own words. Do not look for an answer key in this guide; none is provided. For scenario questions, explain the steps you would take and why. Submit your responses to the person designated by staff leadership. Leadership may require a follow-up discussion or supervised practice before authorizing independent moderation.

Section A — Core policy

  1. What is the main policy every Storm SMP staff member must follow?
  2. Why do staff permissions not make a staff member more important than regular players?
  3. Give three examples of staff privilege abuse.
  4. Why is “they are my friend” not a valid reason to ignore a rule violation?
  5. What should a staff member do immediately after realizing they used a command improperly?
  6. What consequences may follow confirmed staff abuse under the leadership policy described in this handbook?

Section B — Evidence and investigations

  1. What types of evidence are expected for punishments such as mutes, kicks, and bans?
  2. What is the minimum continuous, unedited footage standard for a hacked-client report, and what length is preferred?
  3. Why should original evidence be preserved?
  4. What should you do if a report contains accusations but insufficient evidence?
  5. Name two factors that should be checked before concluding that unusual gameplay is cheating.
  6. What should a staff member do if evidence appears to have been altered or selectively presented?

Section C — Fair moderation

  1. List the steps you would take from receiving a report to logging the final action.
  2. What factors should be considered when choosing a punishment?
  3. What should you do if you are not authorized to issue the punishment that seems appropriate?
  4. Why should appeals be reviewed impartially, preferably by someone not directly involved?
  5. When is taking no punitive action an appropriate outcome?
  6. What information should be recorded in a moderation log?

Section D — Communication, tickets, and confidentiality

  1. How should you respond when a player becomes angry or insulting after a punishment?
  2. What should you do if you have a personal conflict with the player who submitted a ticket?
  3. Give examples of information that must not be shared publicly.
  4. What should you do if you accidentally expose private staff information?
  5. Why must staff avoid promising an appeal outcome before the review is complete?

Section E — Scenario questions

  1. Your close friend is reported for cheating with credible evidence. Describe how you would handle the case.
  2. You see a staff member using vanish to scout an enemy base during a war. What steps should you take?
  3. A Manager tells you to delete evidence related to a staff abuse complaint. How should you respond?
  4. A player appeals a punishment you issued and says your evidence lacks context. Explain your review process.
  5. You accidentally teleport to a player's base using a staff command. What should you do next?
  6. A player reports a senior staff member, and that senior staff member normally handles reports against staff. How should the complaint be escalated?
  7. You are unsure whether a permanent ban is justified, but other staff are pressuring you to issue it immediately. What do you do?
  8. A player posts another person's private information in a ticket. How should you handle the information and the report?
  9. You suspect your staff account has been compromised. What immediate steps should you take?

Section F — Personal accountability

  1. In your own words, explain what “NO STAFF ABUSE” means in day-to-day staff work.
  2. How can favoritism damage trust in Storm SMP moderation?
  3. What should you do when a senior staff instruction appears to conflict with this handbook?
  4. Why is reporting your own mistake better than hiding it?
  5. Name three situations where you should escalate rather than act alone.
  6. What commitments will you make to ensure your staff permissions are used only for legitimate moderation and server safety?

Training completion: Submit your answers to the designated Manager or Owner. Do not add an answer key to the public handbook. Leadership should review the trainee's responses, clarify misunderstandings, and confirm readiness before granting unsupervised moderation responsibilities.