6.7

Every staff message should be calm, clear, and respectful. Keep messages short enough to understand and detailed enough to explain the decision.

Good practice: - State the rule and observed behavior. - Explain the action and duration where relevant. - Give the player a reasonable route to appeal or ask a question. - Move heated conversations to a private, appropriate channel. - Ask another staff member to take over if you are frustrated.

Never: - Insult, threaten, mock, or bait a player. - Argue endlessly in public chat. - Use your rank to silence criticism. - disclose private reports to prove a point. - Promise an outcome you cannot authorize. - Make jokes about punishments that humiliate the player.